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minor✓ Resolved

SMS Delivery Delays to Claro in Brazil 724-05

Twilio•Thu, Jan 22, 2026, 12:16 PM
Status
resolved
Duration
18h 40m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
monitoringThu, Jan 22, 2026, 03:15 PM
We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 01:16 PM
We are experiencing SMS delivery delays when sending messages Claro in Brazil 724-05. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 12:16 PM
We are experiencing SMS delivery delays when sending messages Claro in Brazil 724-05. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
922e0215-7574-4264-b84a-a7fb2c36bb53
External ID
shx5792qw2bc
🕐 Started
Thu, Jan 22, 2026, 12:16 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MINOR
Impact Level
18h 40m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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