minor✓ Resolved

SMS Delivery Delays to Claro in Brazil 724-05

Twilio•2026-01-22 12:16 UTC

Status

resolved

Duration

18h 40m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-01-23 06:57 UTC

This incident has been resolved.

monitoring2026-01-22 15:15 UTC

We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-22 13:16 UTC

We are experiencing SMS delivery delays when sending messages Claro in Brazil 724-05. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-22 12:16 UTC

We are experiencing SMS delivery delays when sending messages Claro in Brazil 724-05. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

922e0215-7574-4264-b84a-a7fb2c36bb53

External ID

shx5792qw2bc

🕐 First reported

2026-01-22 12:16 UTC

🔄 Last Updated

2026-01-23 06:57 UTC

✓ Resolved

2026-01-23 06:57 UTC

MINOR

Impact Level

18h 40m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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