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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase for Pacificeast in United States

Twilio•Sat, Sep 5, 2026, 09:46 AM
Status
resolved
Duration
4h 44m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Sep 5, 2026, 02:30 PM
This incident has been resolved.
monitoringSat, Sep 5, 2026, 12:44 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Sep 5, 2026, 10:48 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Sep 5, 2026, 09:46 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
90f33f49-10bf-40f9-a390-71985ef696e7
External ID
n1xfq9n27wrs
🕐 Started
Sat, Sep 5, 2026, 09:46 AM
🔄 Last Updated
Sat, Sep 5, 2026, 02:30 PM
✓ Resolved
Sat, Sep 5, 2026, 02:30 PM
MINOR
Impact Level
4h 44m
Total Duration
3
Status Updates
Affected Components
Lookup Identity MatchLegacy Identity MatchAndAttributes
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