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minor✓ Resolved

Shopify Admins are experiencing degraded performance

Shopify•
Status
resolved
Duration
3h 36m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.
identified
We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.
identified
We've identified the problem Admin and POS logins, and we're working on a solution.
investigating
We have noted some recovery upon canceling and restarting the login flow. We continue to investigate and will keep you updated.
investigating
Shopify Admins may be inaccessible to some merchants. We are currently investigating and will update you as soon as possible.

📊 TECHNICAL DETAILS

Internal ID
90bc48dc-b2c1-4a9d-8dde-2e99201f95d9
External ID
5qrrcrq2h0ln
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
3h 36m
Total Duration
5
Status Updates
Affected Components
AdminSupportPoint of Sale
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