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minor✓ Resolved

Voice Call Failures from Network Subscribers to Twilio El Salvador Phone Numbers

TwilioSat, May 16, 2026, 08:55 PM
Status
resolved
Duration
4h 14m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, May 17, 2026, 01:10 AM
This incident has been resolved.
monitoringSat, May 16, 2026, 11:01 PM
We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 16, 2026, 09:56 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 16, 2026, 08:56 PM
Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedSat, May 16, 2026, 08:55 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
909caae0-3162-4acd-87a7-d655cf5cb158
External ID
sys4s2f08z1g
🕐 Started
Sat, May 16, 2026, 08:55 PM
🔄 Last Updated
Sun, May 17, 2026, 01:10 AM
✓ Resolved
Sun, May 17, 2026, 01:10 AM
MINOR
Impact Level
4h 14m
Total Duration
4
Status Updates
Affected Components
Voice, Latin America
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