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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to C+W Sure United Kingdom

Twilio•Wed, Aug 5, 2026, 12:59 AM
Status
resolved
Duration
14h 36m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 5, 2026, 03:35 PM
This incident has been resolved.
monitoringWed, Aug 5, 2026, 02:58 PM
We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Aug 5, 2026, 12:55 PM
We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 5, 2026, 08:58 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedWed, Aug 5, 2026, 04:58 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Aug 5, 2026, 02:52 AM
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 5, 2026, 01:51 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 5, 2026, 12:59 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
907c390a-b9a9-47ee-a0f8-112244c9cb64
External ID
13pnklm9gf62
🕐 Started
Wed, Aug 5, 2026, 12:59 AM
🔄 Last Updated
Wed, Aug 5, 2026, 03:35 PM
✓ Resolved
Wed, Aug 5, 2026, 03:35 PM
MINOR
Impact Level
14h 36m
Total Duration
7
Status Updates
Affected Components
SMS, Europe
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