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minor✓ Resolved

SMS Delivery Delays and Failures between Twilio Long Codes and Bouygues Telecom France

Twilio•Wed, Jul 15, 2026, 11:17 AM
Status
resolved
Duration
5h 2m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 15, 2026, 04:20 PM
This incident has been resolved.
monitoringWed, Jul 15, 2026, 02:14 PM
We have observed a recovery in SMS delivery between Twilio Long Codes and Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 15, 2026, 01:16 PM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 15, 2026, 12:15 PM
Twilio customers may be experiencing SMS delivery delays and failures fbetween Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 15, 2026, 11:17 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8f647aa5-31d9-4ca8-9f1f-1e8d8a2df708
External ID
kgkrnf0c3640
🕐 Started
Wed, Jul 15, 2026, 11:17 AM
🔄 Last Updated
Wed, Jul 15, 2026, 04:20 PM
✓ Resolved
Wed, Jul 15, 2026, 04:20 PM
MINOR
Impact Level
5h 2m
Total Duration
4
Status Updates
Affected Components
SMS, Europe
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