minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to Claro Dominican Republic

SendGrid•Tue, Aug 25, 2026, 06:10 AM

Status

resolved

Duration

1 day

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 26, 2026, 06:35 AM

This incident has been resolved.

monitoringWed, Aug 26, 2026, 04:40 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

monitoringTue, Aug 25, 2026, 08:38 PM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringTue, Aug 25, 2026, 04:36 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringTue, Aug 25, 2026, 02:36 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingTue, Aug 25, 2026, 01:12 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingTue, Aug 25, 2026, 09:11 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingTue, Aug 25, 2026, 07:11 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingTue, Aug 25, 2026, 06:10 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

8f442c8f-5c96-415e-ad91-563a24b8ebfc

External ID

9grndvtkptlc

🕐 Started

Tue, Aug 25, 2026, 06:10 AM

🔄 Last Updated

Wed, Aug 26, 2026, 06:35 AM

✓ Resolved

Wed, Aug 26, 2026, 06:35 AM

MINOR

Impact Level

1 day

Total Duration

Status Updates

Affected Components

SMS, Latin America

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