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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe

Twilio•
Status
resolved
Duration
2h 44m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8f4146c9-d88d-4625-98a5-ea79afc9305a
External ID
ph11ccctq43y
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
2h 44m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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