minor✓ Resolved

SMS Delivery Delays to Telcel Network in Mexico

Twilio•2026-02-13 07:16 UTC

Status

resolved

Duration

4h 38m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-02-13 11:55 UTC

This incident has been resolved.

monitoring2026-02-13 09:59 UTC

We are observing recovery in SMS delivery delays to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-13 08:09 UTC

We are still experiencing SMS delivery delays to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-13 07:16 UTC

We are experiencing SMS delivery delays to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

8ed739d8-b04d-49ca-a6f1-a7991dc86086

External ID

tckcnzkd4f8g

🕐 First reported

2026-02-13 07:16 UTC

🔄 Last Updated

2026-02-13 11:55 UTC

✓ Resolved

2026-02-13 11:55 UTC

MINOR

Impact Level

4h 38m

Total Duration

Status Updates

Affected Components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America

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