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minor✓ Resolved

SMS Delivery Delays to Telcel Network in Mexico

Twilio•Fri, Feb 13, 2026, 07:16 AM
Status
resolved
Duration
4h 38m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 13, 2026, 11:55 AM
This incident has been resolved.
monitoringFri, Feb 13, 2026, 09:59 AM
We are observing recovery in SMS delivery delays to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 13, 2026, 08:09 AM
We are still experiencing SMS delivery delays to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 13, 2026, 07:16 AM
We are experiencing SMS delivery delays to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8ed739d8-b04d-49ca-a6f1-a7991dc86086
External ID
tckcnzkd4f8g
🕐 Started
Fri, Feb 13, 2026, 07:16 AM
🔄 Last Updated
Fri, Feb 13, 2026, 11:55 AM
✓ Resolved
Fri, Feb 13, 2026, 11:55 AM
MINOR
Impact Level
4h 38m
Total Duration
3
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America
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