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minor✓ Resolved

Flex Insights – Playback Failing for External Recordings

Twilio•Mon, Mar 30, 2026, 01:47 PM
Status
resolved
Duration
52 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 30, 2026, 02:40 PM
This incident has been resolved.
monitoringMon, Mar 30, 2026, 02:04 PM
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identifiedMon, Mar 30, 2026, 01:47 PM
Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8eb888bd-897f-4e2d-91ab-79fc74ecb210
External ID
4bw8fgkhvmgf
🕐 Started
Mon, Mar 30, 2026, 01:47 PM
🔄 Last Updated
Mon, Mar 30, 2026, 02:40 PM
✓ Resolved
Mon, Mar 30, 2026, 02:40 PM
MINOR
Impact Level
52 minutes
Total Duration
2
Status Updates
Affected Components
Flex Insights
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