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minor✓ Resolved
SMS Delivery Receipt Delays from Twilio to H3G United Kingdom
Status
resolved
Duration
20h 11m
Updates
10
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Sep 2, 2026, 04:31 AM
This incident has been resolved.
monitoringWed, Sep 2, 2026, 04:24 AM
We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringWed, Sep 2, 2026, 12:22 AM
We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Sep 1, 2026, 10:21 PM
We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 07:06 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 05:03 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 04:02 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 12:53 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 10:26 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Sep 1, 2026, 09:21 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Sep 1, 2026, 08:20 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8e717792-8462-4fc6-bc7f-a80897be1c9f
External ID
pr0s696zwhc8
🕐 Started
Tue, Sep 1, 2026, 08:20 AM
🔄 Last Updated
Wed, Sep 2, 2026, 04:31 AM
✓ Resolved
Wed, Sep 2, 2026, 04:31 AM
MINOR
Impact Level
20h 11m
Total Duration
10
Status Updates
Affected Components
SMS, Europe
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