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minor✓ Resolved

SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia

Twilio•Mon, Jun 22, 2026, 04:35 PM
Status
resolved
Duration
3h 9m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jun 22, 2026, 07:45 PM
This incident has been resolved.
monitoringMon, Jun 22, 2026, 05:40 PM
We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jun 22, 2026, 04:39 PM
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jun 22, 2026, 04:35 PM
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8e1be812-4439-48f9-b9e7-185405754ba0
External ID
c5px2vph181z
🕐 Started
Mon, Jun 22, 2026, 04:35 PM
🔄 Last Updated
Mon, Jun 22, 2026, 07:45 PM
✓ Resolved
Mon, Jun 22, 2026, 07:45 PM
MINOR
Impact Level
3h 9m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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