minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Wind Tre Italy

Twilio•2026-09-30 21:26 UTC

Status

resolved

Duration

3h 48m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-01 01:15 UTC

This incident has been resolved.

monitoring2026-09-30 23:33 UTC

We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-30 22:27 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-30 21:26 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

8d8acb70-eb77-491f-8c0e-5a8fa60acdc2

External ID

jsx6dv72g495

🕐 Started

2026-09-30 21:26 UTC

🔄 Last Updated

2026-10-01 01:15 UTC

✓ Resolved

2026-10-01 01:15 UTC

MINOR

Impact Level

3h 48m

Total Duration

Status Updates

Affected Components

SMS, Europe

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