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minor✓ Resolved
User Authentication Identity Gateway API High Latency for T-Mobile in United States
Status
resolved
Duration
4h 8m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Apr 28, 2026, 07:45 PM
This incident has been resolved.
monitoringTue, Apr 28, 2026, 05:42 PM
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 28, 2026, 04:52 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 28, 2026, 03:51 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Apr 28, 2026, 03:37 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8c9bc8c6-7bbd-4af7-b006-5aabedaaeebc
External ID
xgrcz5sjxnd6
🕐 Started
Tue, Apr 28, 2026, 03:37 PM
🔄 Last Updated
Tue, Apr 28, 2026, 07:45 PM
✓ Resolved
Tue, Apr 28, 2026, 07:45 PM
MINOR
Impact Level
4h 8m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network AuthLookup SIM Swap
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