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minor✓ Resolved

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Twilio•
Status
resolved
Duration
6h 42m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.
monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8c4c9a97-b8f1-4d1a-9726-5a817bbac218
External ID
dh3zfbj63cs8
🕐 Started
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
6h 42m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network Auth
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