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minor✓ Resolved

SMS Delivery Receipt Delays From Twilio Phone Numbers to Telefonica Chile

SendGrid•Tue, Aug 25, 2026, 10:34 PM
Status
resolved
Duration
7h 31m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 26, 2026, 06:05 AM
This incident has been resolved.
monitoringWed, Aug 26, 2026, 04:52 AM
We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Aug 26, 2026, 02:50 AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 02:46 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Aug 26, 2026, 12:44 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 11:43 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 10:41 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 10:34 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in Chile. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8c34b650-fd2d-4155-9576-7b90616b5e0e
External ID
xrflc1zj9fzs
🕐 Started
Tue, Aug 25, 2026, 10:34 PM
🔄 Last Updated
Wed, Aug 26, 2026, 06:05 AM
✓ Resolved
Wed, Aug 26, 2026, 06:05 AM
MINOR
Impact Level
7h 31m
Total Duration
7
Status Updates
Affected Components
SMS, Latin America
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