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minor✓ Resolved

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States

Twilio•Tue, Aug 25, 2026, 08:24 AM
Status
resolved
Duration
3h 50m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 25, 2026, 12:15 PM
This incident has been resolved.
monitoringTue, Aug 25, 2026, 10:03 AM
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 09:02 AM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 08:24 AM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8c2e13f3-a2a8-4ae9-aeb2-0dbdd690d754
External ID
1r78fl5x5kp8
🕐 Started
Tue, Aug 25, 2026, 08:24 AM
🔄 Last Updated
Tue, Aug 25, 2026, 12:15 PM
✓ Resolved
Tue, Aug 25, 2026, 12:15 PM
MINOR
Impact Level
3h 50m
Total Duration
3
Status Updates
Affected Components
MMS Short Code, North America
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