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minor✓ Resolved
SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Orange France
Status
resolved
Duration
3h 53m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Jul 3, 2026, 10:30 AM
This incident has been resolved.
monitoringFri, Jul 3, 2026, 09:28 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jul 3, 2026, 07:19 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 3, 2026, 07:18 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 3, 2026, 06:37 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8c1f2189-33db-4560-9b0d-eeb2d2543116
External ID
pxw4wc5yh0yh
🕐 Started
Fri, Jul 3, 2026, 06:37 AM
🔄 Last Updated
Fri, Jul 3, 2026, 10:30 AM
✓ Resolved
Fri, Jul 3, 2026, 10:30 AM
MINOR
Impact Level
3h 53m
Total Duration
4
Status Updates
Affected Components
SMS, Europe
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