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minor✓ Resolved
SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil
Status
resolved
Duration
3h 35m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Sep 9, 2026, 07:15 PM
This incident has been resolved.
monitoringWed, Sep 9, 2026, 05:10 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Sep 9, 2026, 04:41 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Sep 9, 2026, 04:40 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Sep 9, 2026, 03:40 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8bfd085f-399e-40a9-ac3e-093e1ec8a6a2
External ID
dfht5vlpsfb7
🕐 Started
Wed, Sep 9, 2026, 03:40 PM
🔄 Last Updated
Wed, Sep 9, 2026, 07:15 PM
✓ Resolved
Wed, Sep 9, 2026, 07:15 PM
MINOR
Impact Level
3h 35m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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