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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase for EnStream in Canada

TwilioTue, Jul 28, 2026, 07:26 AM
Status
resolved
Duration
10h 43m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 28, 2026, 06:10 PM
This incident has been resolved.
monitoringTue, Jul 28, 2026, 04:23 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase for EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jul 28, 2026, 02:20 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase for EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 10:27 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 08:26 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 07:26 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8bd3dfc3-01e5-4bbc-8b17-4bd58d7e1d3f
External ID
f2fshvcdkbg3
🕐 Started
Tue, Jul 28, 2026, 07:26 AM
🔄 Last Updated
Tue, Jul 28, 2026, 06:10 PM
✓ Resolved
Tue, Jul 28, 2026, 06:10 PM
MINOR
Impact Level
10h 43m
Total Duration
5
Status Updates
Affected Components
Lookup Identity Match
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