← Back to Twilio History
minor✓ Resolved
User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom
Status
resolved
Duration
17h 16m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Jun 25, 2026, 08:10 AM
This incident has been resolved.
monitoringThu, Jun 25, 2026, 06:04 AM
We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 24, 2026, 10:03 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedWed, Jun 24, 2026, 06:02 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jun 24, 2026, 04:01 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 24, 2026, 02:56 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jun 24, 2026, 02:54 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8bb50e7e-d574-4df9-9a0d-3a349bf160ae
External ID
7yhzjclj2w9z
🕐 Started
Wed, Jun 24, 2026, 02:54 PM
🔄 Last Updated
Thu, Jun 25, 2026, 08:10 AM
✓ Resolved
Thu, Jun 25, 2026, 08:10 AM
MINOR
Impact Level
17h 16m
Total Duration
6
Status Updates
Affected Components
Verify Silent Network Auth
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed