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minor✓ Resolved

Increase errors in whatsapp channel for verify

Twilio•Wed, Mar 25, 2026, 05:06 PM
Status
resolved
Duration
4h 4m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Mar 25, 2026, 09:10 PM
This incident has been resolved.
monitoringWed, Mar 25, 2026, 08:08 PM
Our engineers have begun to see recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
identifiedWed, Mar 25, 2026, 06:16 PM
Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Mar 25, 2026, 05:06 PM
Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in one hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8b2b3993-533d-4d18-a56f-5ec012ad6fc2
External ID
ngqhh6vkk0fj
🕐 Started
Wed, Mar 25, 2026, 05:06 PM
🔄 Last Updated
Wed, Mar 25, 2026, 09:10 PM
✓ Resolved
Wed, Mar 25, 2026, 09:10 PM
MINOR
Impact Level
4h 4m
Total Duration
3
Status Updates
Affected Components
Messaging Channels
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