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minor✓ Resolved
SMS Delivery Delays to Vivo Network in Brazil
Status
resolved
Duration
13h 55m
Updates
6
Coverage
1 article
📰 RELATED ARTICLES
INCIDENT TIMELINE
✓ ResolvedFri, Jan 23, 2026, 07:41 AM
This incident has been resolved.
monitoringFri, Jan 23, 2026, 06:00 AM
We are observing recovery in SMS delivery delays when sending messages to Vivo network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jan 23, 2026, 02:40 AM
We continue to experience SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingFri, Jan 23, 2026, 01:13 AM
We continue to experience SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 08:45 PM
We continue to experience SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 06:44 PM
We continue to experience SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 05:46 PM
We are experiencing SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8ae7bfd3-b366-4800-a3b4-f80bc7b6130d
External ID
qsrq2m2whlh5
🕐 Started
Thu, Jan 22, 2026, 05:46 PM
🔄 Last Updated
Fri, Jan 23, 2026, 07:41 AM
✓ Resolved
Fri, Jan 23, 2026, 07:41 AM
MINOR
Impact Level
13h 55m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
✍️
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