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minor✓ Resolved

SMS Delivery Delays from Twilio to MTN Congo

Twilio•Mon, Sep 7, 2026, 06:35 AM
Status
resolved
Duration
6h 44m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Sep 7, 2026, 01:20 PM
This incident has been resolved.
monitoringMon, Sep 7, 2026, 11:43 AM
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Sep 7, 2026, 09:37 AM
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Sep 7, 2026, 09:36 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Sep 7, 2026, 07:36 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Sep 7, 2026, 06:35 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8a66044a-49a8-49a9-8ee7-c8b1ad0e13c4
External ID
ff14gbnhhwpc
🕐 Started
Mon, Sep 7, 2026, 06:35 AM
🔄 Last Updated
Mon, Sep 7, 2026, 01:20 PM
✓ Resolved
Mon, Sep 7, 2026, 01:20 PM
MINOR
Impact Level
6h 44m
Total Duration
5
Status Updates
Affected Components
SMS, Middle East & Africa
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