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minor✓ Resolved

SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan

Twilio•Sun, May 31, 2026, 02:00 PM
Status
resolved
Duration
6h 19m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, May 31, 2026, 08:20 PM
This incident has been resolved.
monitoringSun, May 31, 2026, 06:08 PM
We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSun, May 31, 2026, 04:08 PM
We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, May 31, 2026, 03:04 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, May 31, 2026, 02:03 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, May 31, 2026, 02:00 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
89bf5db7-c3f9-4aab-a1e5-6ad772087db8
External ID
jsxtlj5k2zlt
🕐 Started
Sun, May 31, 2026, 02:00 PM
🔄 Last Updated
Sun, May 31, 2026, 08:20 PM
✓ Resolved
Sun, May 31, 2026, 08:20 PM
MINOR
Impact Level
6h 19m
Total Duration
5
Status Updates
Affected Components
SMS, APAC
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