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minor✓ Resolved
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines
Status
resolved
Duration
6h 49m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Jun 26, 2026, 12:30 PM
This incident has been resolved.
monitoringFri, Jun 26, 2026, 10:39 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jun 26, 2026, 08:33 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 26, 2026, 06:43 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 26, 2026, 05:43 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jun 26, 2026, 05:40 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8991cf2a-c5a7-436a-96b7-e0ebd4a5e1c6
External ID
xs6bw3qj42ym
🕐 Started
Fri, Jun 26, 2026, 05:40 AM
🔄 Last Updated
Fri, Jun 26, 2026, 12:30 PM
✓ Resolved
Fri, Jun 26, 2026, 12:30 PM
MINOR
Impact Level
6h 49m
Total Duration
5
Status Updates
Affected Components
SMS, APAC
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