minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Short Codes to Altan Redes Mexico

Twilio•2026-07-20 04:35 UTC

Status

resolved

Duration

1d 16h

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-07-21 21:10 UTC

This incident has been resolved.

monitoring2026-07-21 05:02 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

monitoring2026-07-20 20:58 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoring2026-07-20 16:57 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-07-20 14:54 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-07-20 11:37 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating2026-07-20 07:37 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-07-20 05:36 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-07-20 04:35 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

897a1406-4a22-4539-87f5-39ec1abcdb19

External ID

mnft8k53ykty

🕐 Started

2026-07-20 04:35 UTC

🔄 Last Updated

2026-07-21 21:10 UTC

✓ Resolved

2026-07-21 21:10 UTC

MINOR

Impact Level

1d 16h

Total Duration

Status Updates

Affected Components

SMS, Latin America

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed