← Back to Twilio History
minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Short Codes to Altan Redes Mexico

Twilio•Mon, Jul 20, 2026, 04:35 AM
Status
resolved
Duration
1d 16h
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 21, 2026, 09:10 PM
This incident has been resolved.
monitoringTue, Jul 21, 2026, 05:02 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringMon, Jul 20, 2026, 08:58 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringMon, Jul 20, 2026, 04:57 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jul 20, 2026, 02:54 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jul 20, 2026, 11:37 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingMon, Jul 20, 2026, 07:37 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Jul 20, 2026, 05:36 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jul 20, 2026, 04:35 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
897a1406-4a22-4539-87f5-39ec1abcdb19
External ID
mnft8k53ykty
🕐 Started
Mon, Jul 20, 2026, 04:35 AM
🔄 Last Updated
Tue, Jul 21, 2026, 09:10 PM
✓ Resolved
Tue, Jul 21, 2026, 09:10 PM
MINOR
Impact Level
1d 16h
Total Duration
8
Status Updates
Affected Components
SMS, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed