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minor✓ Resolved

SMS Delivery Delays from Twilio to Movistar Chile

Twilio•Wed, Apr 22, 2026, 03:59 PM
Status
resolved
Duration
6h 11m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 22, 2026, 10:10 PM
This incident has been resolved.
monitoringWed, Apr 22, 2026, 07:38 PM
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Apr 22, 2026, 05:33 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Apr 22, 2026, 05:06 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Apr 22, 2026, 04:06 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Apr 22, 2026, 03:59 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8966c12b-6ac2-4306-963c-c4b38bada3be
External ID
hp14hlgrsmsr
🕐 Started
Wed, Apr 22, 2026, 03:59 PM
🔄 Last Updated
Wed, Apr 22, 2026, 10:10 PM
✓ Resolved
Wed, Apr 22, 2026, 10:10 PM
MINOR
Impact Level
6h 11m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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