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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia

Twilio•Fri, Sep 4, 2026, 03:35 AM
Status
resolved
Duration
1d 17h
Updates
16
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Sep 5, 2026, 09:00 PM
This incident has been resolved.
monitoringSat, Sep 5, 2026, 04:43 PM
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, Sep 5, 2026, 02:42 PM
We have observed a recovery in SMS delivery from Twilio to Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 01:56 PM
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 09:50 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 07:30 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 06:26 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringSat, Sep 5, 2026, 06:16 AM
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringSat, Sep 5, 2026, 02:16 AM
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, Sep 5, 2026, 12:16 AM
We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 06:37 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 10:37 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Sep 4, 2026, 06:36 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Components: SMS, Middle East & Africa
identifiedFri, Sep 4, 2026, 06:10 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Sep 4, 2026, 04:44 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Sep 4, 2026, 04:35 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 03:35 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8925d008-ec59-42b3-bdd9-aac6d419bea1
External ID
186xqtw7p2m6
🕐 Started
Fri, Sep 4, 2026, 03:35 AM
🔄 Last Updated
Sat, Sep 5, 2026, 09:00 PM
✓ Resolved
Sat, Sep 5, 2026, 09:00 PM
MINOR
Impact Level
1d 17h
Total Duration
16
Status Updates
Affected Components
SMS, Middle East & Africa
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