We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringTue, Feb 24, 2026, 10:16 AM

We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingTue, Feb 24, 2026, 08:20 AM

Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingTue, Feb 24, 2026, 07:20 AM

Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

88bd522f-cc10-4a82-87e0-771be185df3f

External ID

p2bl066116kk

🕐 Started

Tue, Feb 24, 2026, 07:20 AM

🔄 Last Updated

Tue, Feb 24, 2026, 02:15 PM

✓ Resolved

Tue, Feb 24, 2026, 02:15 PM

MINOR

Impact Level

6h 55m

Total Duration

Status Updates

Affected Components

Lookup SIM SwapLegacy Identity MatchAndAttributes

✍️

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