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minor✓ Resolved

Delays in Transcription Completion

Twilio•Tue, Mar 3, 2026, 11:28 PM
Status
resolved
Duration
10h 2m
Updates
9
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Mar 4, 2026, 09:30 AM
This incident has been resolved.
monitoringWed, Mar 4, 2026, 08:43 AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Mar 4, 2026, 06:45 AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Mar 4, 2026, 04:35 AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Mar 4, 2026, 03:47 AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
investigatingWed, Mar 4, 2026, 02:15 AM
We are moving the incident status from 'Monitoring' back to 'Investigating', as customers may continue to experience delays in transcription completion for services with PII Redaction enabled. Our team is actively investigating the issue and will provide an update within 2 hours or sooner if additional information becomes available.
monitoringWed, Mar 4, 2026, 01:50 AM
We are observing recovery in Transcription completion times for services with PII Redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Mar 4, 2026, 12:57 AM
Customers may continue experiencing delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 2 hour or as soon as more information is available.
investigatingTue, Mar 3, 2026, 11:34 PM
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
investigatingTue, Mar 3, 2026, 11:28 PM
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.

📊 TECHNICAL DETAILS

Internal ID
87fad2e2-782c-4d79-848a-75b381201311
External ID
30zcpdh7m5ts
🕐 Started
Tue, Mar 3, 2026, 11:28 PM
🔄 Last Updated
Wed, Mar 4, 2026, 09:30 AM
✓ Resolved
Wed, Mar 4, 2026, 09:30 AM
MINOR
Impact Level
10h 2m
Total Duration
9
Status Updates
Affected Components
Console
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