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minor✓ Resolved
Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States
Status
resolved
Duration
2h 44m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, May 15, 2026, 05:45 AM
This incident has been resolved.
monitoringFri, May 15, 2026, 03:36 AM
We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 15, 2026, 03:25 AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, May 15, 2026, 03:01 AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
878060f4-35a0-4ac4-a994-60464da36864
External ID
v0c0pktz89x4
🕐 Started
Fri, May 15, 2026, 03:01 AM
🔄 Last Updated
Fri, May 15, 2026, 05:45 AM
✓ Resolved
Fri, May 15, 2026, 05:45 AM
MINOR
Impact Level
2h 44m
Total Duration
3
Status Updates
Affected Components
Voice, North America
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