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minor✓ Resolved

Delayed Processing for SendGrid Account Actions

SendGrid•Wed, Jul 15, 2026, 06:11 PM
Status
resolved
Duration
1 day
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 16, 2026, 06:20 PM
This incident has been resolved.
monitoringThu, Jul 16, 2026, 03:12 AM
Our engineers have implemented a fix and are monitoring system performance.  We will provide another update as soon as more information becomes available.
investigatingThu, Jul 16, 2026, 01:58 AM
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 15, 2026, 11:25 PM
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 15, 2026, 10:30 PM
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 15, 2026, 09:02 PM
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 15, 2026, 07:33 PM
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 15, 2026, 06:11 PM
Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
87397393-1a8b-4553-ade5-86dc94d916ed
External ID
gr9s2jnrqmd9
🕐 Started
Wed, Jul 15, 2026, 06:11 PM
🔄 Last Updated
Thu, Jul 16, 2026, 06:20 PM
✓ Resolved
Thu, Jul 16, 2026, 06:20 PM
MINOR
Impact Level
1 day
Total Duration
7
Status Updates
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