none✓ Resolved

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

Zoom•2026-10-09 14:17 UTC

Status

resolved

Duration

12m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-09 14:29 UTC

This incident has been resolved.

resolved2026-10-09 14:29 UTC

This incident has been resolved and the affected services have been restored.

monitoring2026-10-09 14:17 UTC

On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. 

Our team will continue to monitor the situation closely and keep you informed of any further developments.

📊 TECHNICAL DETAILS

Internal ID

87330725-8687-4ed5-9392-cd15d7ba3980

External ID

q9j1vyvhkymw

🕐 Started

2026-10-09 14:17 UTC

🔄 Last Updated

2026-10-09 14:29 UTC

✓ Resolved

2026-10-09 14:29 UTC

NONE

Impact Level

12m

Total Duration

Status Updates

Affected Components

PCI IntegrationPCI Integration

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