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minor✓ Resolved

Service Degradation Affecting Audio Quality of Outbound Calls of Zoom Revenue Accelerator's Auto-Dialer in Japan Region

Zoom•Sat, Jul 18, 2026, 02:17 PM
Status
resolved
Duration
5h 42m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Jul 18, 2026, 08:00 PM
This incident has been resolved.
identifiedSat, Jul 18, 2026, 06:15 PM
We have successfully identified the service degradation affecting audio quality of outbound calls of Zoom Revenue Accelerator's auto-dialer in Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingSat, Jul 18, 2026, 04:18 PM
We are continuing to investigate a service degradation affecting audio quality of outbound calls of Zoom Revenue Accelerator's auto-dialer in Japan region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingSat, Jul 18, 2026, 02:17 PM
We are currently investigating a service degradation affecting audio quality of outbound calls of Zoom Revenue Accelerator's auto-dialer in Japan region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
8645f30c-ccc6-404a-9a7a-3009a66038ac
External ID
y24dg8n9t96s
🕐 Started
Sat, Jul 18, 2026, 02:17 PM
🔄 Last Updated
Sat, Jul 18, 2026, 08:00 PM
✓ Resolved
Sat, Jul 18, 2026, 08:00 PM
MINOR
Impact Level
5h 42m
Total Duration
3
Status Updates
Affected Components
Zoom Revenue Accelerator
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