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minor✓ Resolved
User Authentication Identity SNA Failure Increase for AT&T in United States
Status
resolved
Duration
3h 40m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Aug 17, 2026, 10:35 PM
This incident has been resolved.
monitoringMon, Aug 17, 2026, 10:04 PM
We have observed a recovery in User Authentication Identity SNA failure increase for AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 08:16 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 07:09 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 17, 2026, 06:54 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
8639ad5b-07d1-4daa-94d3-fc11c45915ab
External ID
tvm7zw3kf65d
🕐 Started
Mon, Aug 17, 2026, 06:54 PM
🔄 Last Updated
Mon, Aug 17, 2026, 10:35 PM
✓ Resolved
Mon, Aug 17, 2026, 10:35 PM
MINOR
Impact Level
3h 40m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network Auth
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