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minor✓ Resolved

SMS Delivery Delays from Twilio Philippines Phone Numbers to Multiple Networks in the Philippines

Twilio•Thu, Jan 22, 2026, 10:01 AM
Status
resolved
Duration
1d 3h
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 01:45 PM
This incident has been resolved.
monitoringFri, Jan 23, 2026, 12:54 PM
We are observing recovery in SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringFri, Jan 23, 2026, 10:50 AM
We are observing recovery in SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jan 23, 2026, 12:42 AM
We continue to experience SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 05:13 PM
We continue to experience SMS delivery delays when sending messages to Globe network in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 01:12 PM
We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
investigatingThu, Jan 22, 2026, 11:01 AM
We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 10:01 AM
We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
85d5265f-a78c-42af-9b8b-761db365f933
External ID
5mhx5c1mj69z
🕐 Started
Thu, Jan 22, 2026, 10:01 AM
🔄 Last Updated
Fri, Jan 23, 2026, 01:45 PM
✓ Resolved
Fri, Jan 23, 2026, 01:45 PM
MINOR
Impact Level
1d 3h
Total Duration
7
Status Updates
Affected Components
SMS, APAC
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