Resolved Service Disruption

This incident has been resolved.

While iOS 12 is not officially supported, Okta has identified an issue with Okta Verify version 6.0.1 that is impacting iOS 12 users. We are working to address this issue and will provide an update at 10AM PST. There is no impact to Okta Verify on Android. ==== Resolved: For iOS12 users experiencing crashing on Okta Verify 6.0.1, users may now downgrade to a previously functioning version by fully uninstalling the app and installing version 5.9.0. Detailed instructions for users can be found below: If you are on iOS 12 and Okta Verify 6.0.1, and it crashes regularly, there are two options to restore service. If you do not urgently need to use Okta Verify: 1) Wait to update to the Okta Verify 6.0.4 release. 2) This release should be ready as soon as Apple approves it (typically 1-3 business days). If you urgently need to use Okta Verify (may require support of your admin): 1) Uninstall Okta Verify 6.0.1. 2) Install the Okta Verify app again from the App Store. This time you should be able to install the 5.9.0 version of Okta Verify. 3) If you cannot get into the Okta end-user dashboard to re-enroll Okta Verify, reach out to your administrator and ask them to reset your Okta Verify MFA. 4) Once your admin resets MFA, you will be able to re-enroll from the Okta Verify 5.9.0 you installed from the App Store.