major✓ Resolved

Alert Irregularities in the US Region

New Relic•2025-12-18 23:30 UTC

Status

resolved

Duration

2h 51m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2025-12-19 02:21 UTC

This incident has been resolved.

resolved2025-12-19 02:21 UTC

Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

monitoring2025-12-19 01:56 UTC

A fix has been implemented and we are monitoring the results.

investigating2025-12-19 01:00 UTC

We are continuing to investigate this issue.

investigating2025-12-19 00:23 UTC

We are continuing to investigate this issue.

investigating2025-12-18 23:52 UTC

Some customers in the US and EU region may experience false loss of signal alert notifications.

investigating2025-12-18 23:30 UTC

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

📊 TECHNICAL DETAILS

Internal ID

8551563e-5935-4605-b919-5ef13729779e

External ID

f8ld20hltt3w

🕐 Started

2025-12-18 23:30 UTC

🔄 Last Updated

2025-12-19 02:21 UTC

✓ Resolved

2025-12-19 02:21 UTC

MAJOR

Impact Level

2h 51m

Total Duration

Status Updates

Affected Components

Infrastructure : USInfrastructure : Europe

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