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minor✓ Resolved

DNS Resolution failures for public IP addresses within 31.89.0.0/24

MongoDB Atlas•Fri, Feb 13, 2026, 04:11 PM
Status
resolved
Duration
1h 49m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 13, 2026, 06:00 PM
This incident has been resolved.
identifiedFri, Feb 13, 2026, 04:42 PM
We have identified the root cause and are working on backfilling those records with AWS support. We have also disabled that ip range for new clusters so moving forward this issue will not be hit for new AWS clusters.
investigatingFri, Feb 13, 2026, 04:11 PM
We are investigating an issue with DNS resolution for public IP addresses within 31.89.0.0/24. We are engaging with AWS support to remediate the situation.

📊 TECHNICAL DETAILS

Internal ID
854ee7d4-07e9-40fd-9f85-d766b4a2cbdd
External ID
mlzl2k4dcqlt
🕐 Started
Fri, Feb 13, 2026, 04:11 PM
🔄 Last Updated
Fri, Feb 13, 2026, 06:00 PM
✓ Resolved
Fri, Feb 13, 2026, 06:00 PM
MINOR
Impact Level
1h 49m
Total Duration
2
Status Updates
Affected Components
MongoDB Cloud
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