minor✓ Resolved

Synthetics Irregularities - US Region

New Relic•2025-09-09 12:52 UTC

Status

resolved

Duration

2h 22m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2025-09-09 15:15 UTC

This incident has been resolved.

resolved2025-09-09 15:15 UTC

Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.

monitoring2025-09-09 14:50 UTC

The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery

identified2025-09-09 14:15 UTC

The issue has been identified and our team and working to implement a fix.

investigating2025-09-09 13:14 UTC

Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.

investigating2025-09-09 12:52 UTC

We are currently investigating a service interruption impacting our Synthetics checks.

📊 TECHNICAL DETAILS

Internal ID

85355a01-462b-40c2-81a2-8c2b14dd5426

External ID

hx304k6z711l

🕐 Started

2025-09-09 12:52 UTC

🔄 Last Updated

2025-09-09 15:15 UTC

✓ Resolved

2025-09-09 15:15 UTC

MINOR

Impact Level

2h 22m

Total Duration

Status Updates

Affected Components

Synthetics : US

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