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minor✓ Resolved

Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Brazil

TwilioThu, Jul 30, 2026, 11:22 PM
Status
resolved
Duration
22h 57m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 31, 2026, 10:20 PM
This incident has been resolved.
monitoringFri, Jul 31, 2026, 07:30 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jul 31, 2026, 05:30 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 31, 2026, 02:54 PM
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedFri, Jul 31, 2026, 06:53 AM
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Jul 31, 2026, 02:48 AM
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jul 31, 2026, 12:45 AM
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 11:42 PM
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 30, 2026, 11:22 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
85029c26-1644-4e07-bbc8-ef33a94990c4
External ID
t0tmqjsyyzv0
🕐 Started
Thu, Jul 30, 2026, 11:22 PM
🔄 Last Updated
Fri, Jul 31, 2026, 10:20 PM
✓ Resolved
Fri, Jul 31, 2026, 10:20 PM
MINOR
Impact Level
22h 57m
Total Duration
8
Status Updates
Affected Components
Voice, Latin America
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