← Back to OpenAI History
minor✓ Resolved

Unexpected logouts for some ChatGPT web users

OpenAI•Fri, Aug 21, 2026, 07:48 PM
Status
resolved
Duration
3h 26m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 21, 2026, 11:15 PM
This incident has been resolved.
monitoringFri, Aug 21, 2026, 08:36 PM
We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.
investigatingFri, Aug 21, 2026, 07:48 PM
We’re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.

📊 TECHNICAL DETAILS

Internal ID
848b36ba-d0e1-481e-bd1c-4baa88bcc0ec
External ID
01M0JXWD740S0Y50DWJZS7SH75
🕐 Started
Fri, Aug 21, 2026, 07:48 PM
🔄 Last Updated
Fri, Aug 21, 2026, 11:15 PM
✓ Resolved
Fri, Aug 21, 2026, 11:15 PM
MINOR
Impact Level
3h 26m
Total Duration
2
Status Updates
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed