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minor✓ Resolved

Service degradation affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.

ZoomSat, Jul 18, 2026, 08:03 AM
Status
resolved
Duration
1h 11m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Jul 18, 2026, 09:15 AM
This incident has been resolved.
monitoringSat, Jul 18, 2026, 08:35 AM
The issue affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedSat, Jul 18, 2026, 08:08 AM
We have successfully identified the root cause affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingSat, Jul 18, 2026, 08:05 AM
We are continuing to investigate this issue.
investigatingSat, Jul 18, 2026, 08:03 AM
We are currently investigating a service degradation that is affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
844796c7-23b7-4323-b20a-4fcaba49bd5f
External ID
zn4rzw901klb
🕐 Started
Sat, Jul 18, 2026, 08:03 AM
🔄 Last Updated
Sat, Jul 18, 2026, 09:15 AM
✓ Resolved
Sat, Jul 18, 2026, 09:15 AM
MINOR
Impact Level
1h 11m
Total Duration
4
Status Updates
Affected Components
Provider Exchange
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