← Back to Twilio History
minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One Sudan

Twilio•Mon, Apr 13, 2026, 03:13 AM
Status
resolved
Duration
19h 47m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Apr 13, 2026, 11:00 PM
This incident has been resolved.
monitoringMon, Apr 13, 2026, 08:59 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 06:57 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 05:56 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 13, 2026, 10:16 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingMon, Apr 13, 2026, 06:15 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 05:08 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 13, 2026, 04:15 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Apr 13, 2026, 03:13 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8420234f-aa68-4ec8-aa02-4f6d2c947b82
External ID
wpvf2l2jf96g
🕐 Started
Mon, Apr 13, 2026, 03:13 AM
🔄 Last Updated
Mon, Apr 13, 2026, 11:00 PM
✓ Resolved
Mon, Apr 13, 2026, 11:00 PM
MINOR
Impact Level
19h 47m
Total Duration
8
Status Updates
Affected Components
SMS, Middle East & Africa
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed