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minor✓ Resolved
SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
Status
resolved
Duration
3h 10m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, May 15, 2026, 07:05 AM
This incident has been resolved.
monitoringFri, May 15, 2026, 05:11 AM
We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 15, 2026, 04:09 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, May 15, 2026, 03:54 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
83d37907-1100-4245-849e-078c50a67f1c
External ID
pfcpm0vwphh7
🕐 Started
Fri, May 15, 2026, 03:54 AM
🔄 Last Updated
Fri, May 15, 2026, 07:05 AM
✓ Resolved
Fri, May 15, 2026, 07:05 AM
MINOR
Impact Level
3h 10m
Total Duration
3
Status Updates
Affected Components
SMS Toll-Free, North AmericaSMS Toll-Free, North America
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