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minor✓ Resolved

SMS Delivery Delays from Twilio to Multiple Networks in South Africa

Twilio•Tue, May 5, 2026, 09:57 PM
Status
resolved
Duration
11h 23m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 6, 2026, 09:20 AM
This incident has been resolved.
monitoringWed, May 6, 2026, 07:26 AM
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 6, 2026, 06:36 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedWed, May 6, 2026, 02:30 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, May 6, 2026, 12:22 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 11:21 PM
Twilio customers may be experiencing SMS Delivery Delays between Twilio Numbers and Multiple Networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
investigatingTue, May 5, 2026, 10:57 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 5, 2026, 09:57 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
83603dac-fcbe-4af2-8b50-c691c30efeb1
External ID
hd6mz3sjv26n
🕐 Started
Tue, May 5, 2026, 09:57 PM
🔄 Last Updated
Wed, May 6, 2026, 09:20 AM
✓ Resolved
Wed, May 6, 2026, 09:20 AM
MINOR
Impact Level
11h 23m
Total Duration
7
Status Updates
Affected Components
SMS, Middle East & Africa
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