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minor✓ Resolved

SMS Delivery Delays from Twilio to Softbank Japan

Twilio•Mon, Mar 30, 2026, 11:20 AM
Status
resolved
Duration
4h 44m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 30, 2026, 04:05 PM
This incident has been resolved.
monitoringMon, Mar 30, 2026, 02:07 PM
We have observed a recovery in SMS delivery from Twilio to Softbank network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 30, 2026, 12:20 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 30, 2026, 11:20 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
8307dbeb-473e-44a1-b5d2-ca6b9302998f
External ID
jdkgdjgrw0v4
🕐 Started
Mon, Mar 30, 2026, 11:20 AM
🔄 Last Updated
Mon, Mar 30, 2026, 04:05 PM
✓ Resolved
Mon, Mar 30, 2026, 04:05 PM
MINOR
Impact Level
4h 44m
Total Duration
3
Status Updates
Affected Components
SMS, APAC
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