minor✓ Resolved

SMS Delivery Failures from Twilio to Robi/Axoata Bangladesh

Twilio•Wed, Aug 5, 2026, 02:21 PM

Status

resolved

Duration

1d 20h

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 7, 2026, 11:15 AM

This incident has been resolved.

monitoringFri, Aug 7, 2026, 08:42 AM

We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringFri, Aug 7, 2026, 06:39 AM

We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedThu, Aug 6, 2026, 09:43 PM

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedThu, Aug 6, 2026, 05:43 AM

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedWed, Aug 5, 2026, 09:42 PM

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedWed, Aug 5, 2026, 05:40 PM

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedWed, Aug 5, 2026, 03:35 PM

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedWed, Aug 5, 2026, 02:34 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingWed, Aug 5, 2026, 02:21 PM

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

82be8e81-72ac-4a66-aded-4b2c0dbd8edd

External ID

rmlhhky2gk0z

🕐 Started

Wed, Aug 5, 2026, 02:21 PM

🔄 Last Updated

Fri, Aug 7, 2026, 11:15 AM

✓ Resolved

Fri, Aug 7, 2026, 11:15 AM

MINOR

Impact Level

1d 20h

Total Duration

Status Updates

Affected Components

SMS, APAC

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