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minor✓ Resolved

SMS Delivery Delays from Twilio to Access Malawi

TwilioMon, Mar 2, 2026, 04:25 AM
Status
resolved
Duration
17h 44m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 2, 2026, 10:10 PM
This incident has been resolved.
monitoringMon, Mar 2, 2026, 08:04 PM
We are continuing to monitor SMS delivery to Access network subscribers in Malawi. Service remains stable, and we will provide our next update in 2 hours.
monitoringMon, Mar 2, 2026, 06:12 PM
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 2, 2026, 10:12 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingMon, Mar 2, 2026, 06:25 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Mar 2, 2026, 05:18 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 2, 2026, 04:25 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
82b254a6-dd0f-4377-b615-42ac25c28859
External ID
c8hbcy3nf5cc
🕐 Started
Mon, Mar 2, 2026, 04:25 AM
🔄 Last Updated
Mon, Mar 2, 2026, 10:10 PM
✓ Resolved
Mon, Mar 2, 2026, 10:10 PM
MINOR
Impact Level
17h 44m
Total Duration
6
Status Updates
Affected Components
SMS, Middle East & Africa
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